Monthly Archives: June 2016

Retention Feeds Acquisition

As a provider of retention and cross-selling services to energy retailers, I’m also often asked, “What about growing my company? Can DR2 help me acquire new customers?” My response is, “We are.” In the first place, every customer retained is

Read more ›

Customer Satisfaction, Price and Energy

At the DNV Energy Executive Forum in May, J.D. Power presented eye-opening data. In a nutshell, it demonstrates how sadly unsatisfied customers are with energy retailers. From my notes on customer satisfaction scores: – Credit cards, banks and car rental

Read more ›